Covid-19

 

The information provided is current as of 31.03.2020 and will be updated as circumstances change.

Catchpole & Rye has been closely monitoring news updates regarding the COVID-19 pandemic. This virus has touched us all, and it is likely that it will do so for the foreseeable future.

As a business we have had no confirmed cases, and we have taken steps to ensure it stays this way. The health and safety of our employees, customers and business partners is our main priority and with this in mind, we have made the decision to temporarily close all of our showrooms. Our Head Office is still operating, with key staff supplying customer support and available on the phone for any queries you may have. We advise contacting us at: info@catchpoleandrye.com or by telephone: +44 (0) 1233 840 840 for any assistance.

We are also still offering virtual tours of our Pluckley showroom if there was a particular product you would like to see or discus with a member of the team.

 

Head Office & Production
Our Head Office remains open with key staff. Production has been streamlined to allow us to maintain supply and as a local British Manufacturer we do have ready stock on-site and available for purchase.

Showrooms
We have made the decision to temporarily close our London, Tunbridge Wells and our Pluckley Showrooms to protect our staff and customers.

Customer Service
We have put measures in place to ensure all customers’ needs are dealt with efficiently and accordingly;

  • Virtual showroom tours of our Pluckley premises are available if you wish to view our products and speak to a salesperson from the comfort of your own home. To arrange one of these video calls please call our Head Office on: +44 (0) 1233 840 840
  • Our Designers are on-hand to remotely work with you on your room plans, or to deliver any design advice you require.
  • For technical queries or product/order related questions, telephone and online support is available throughout our normal business hours. Additional support is available on Saturday mornings upon request.
  • Finishes will continue to be dispatched in a timely manner to avoid any unnecessary travel to our showrooms.
  • Finally, as always, any information regarding our products or service can be found here on our website: www.catchpoleandrye.com

 

We thank you for your understanding at this trying time and will update information as necessary.
Until then we hope you all stay safe and well.

Best Wishes,
C&R